Where is your physical store located?

We are located at 38 Jalan Pemimpin, #03-02, Singapore 577178.

Can I come down to view the products before purchasing?

Definitely! We are open from Monday - Saturday, 1pm - 7pm. Do contact us at +65 9125 2585 to make an appointment. For showroom visiting outside of our operating hours, it will be on case-by-case basis.

Do you have rental services?

Yes! You may refer to this page regarding rental services.

Can I sell my used projectors / accessories to you?

Yes! We accept pre-owned HiFi and AV equipment. You may refer to this page regarding resale items.

Are your items ready stock?

Yes, all our products are ready in stock.

Are you an authorized reseller?

Yes, Element5 is the ONLY authorized seller in Singapore. We are also the sole agent for a series of famous quality UST projector brands.

Is there free delivery?

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What is the estimated shipping time?

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Do you do worldwide shipping?

Yes, we do worldwide shipping.

Can I opt for express shipping?

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Are customs fees included?

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How do I place an order?

Ordering at www.element5sg is fast, safe and easy! Our online store is open 24 hours a day, seven days a week. After you have added items to your Shopping Cart, just follow the simple checkout instructions and we will process your order right away.

Do I get an order confirmation?

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How do I check the warranty for my purchases?

Most of our products come with a 12-month manufacturing warranty. The warranty inclusion is stated under the product description on every product page. Should you have further enquiries on warranty, you may chat with us via the chat function below or call us at +65 9125 2585.

If I am not satisfied with my purchase, can I return it?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please read our full Return / Refund Policy here.

What payment currency do you accept?

All items in our website are listed in Singapore Dollars (SGD).

What payment methods do you accept?

We accept Visa, Mastercard, American Express.

Do you accept Cash on Delivery?

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If you didn't find the help you were looking for, please reach out to our friendly customer service team using the form below or email us at sales@element5.sg.